Cancellation and Refund Policy

A private flight reserves an entire aircraft and crew for you. That is why cancellations carry a cost depending on how much notice you give us. When a flight cannot go ahead for reasons of ours or for safety, we always refund 100%.

1. Deposit and payment

• Your flight is confirmed when payment arrives. You may pay in full, or a minimum deposit of 50%. A deposit confirms the flight just as fully; the balance is then due up to 12 hours before departure.
• If the balance is not settled in time we release the booking and credit you 100% of what you paid toward another flight, with no penalty. This is not a cancellation: we need the aircraft back with enough notice to reassign it.
• Inside the final 12 hours we do not offer a deposit — there is no room left for an outstanding balance, so payment is for the full amount.
• Custom routes — a dropped pin, or a destination with no published fare — are quoted as an estimate and confirmed at a final price before payment.
• Date changes are free of charge with 48 hours' notice or more, subject to availability.
• Prices are shown in USD. Charges on cards issued in Guatemala are processed in quetzales at the exchange rate in effect at the time of payment.

2. If you cancel

3. Full refund, whatever the notice

In these cases we refund everything paid, or reschedule the flight at no cost if you prefer:

• Weather that prevents operating safely under VFR rules.
• A decision by the pilot in command on operational safety grounds.
• Technical or mechanical unavailability of the aircraft with no substitute available.
• Airspace restrictions or instructions from the aviation authority (DGAC).
• Bookings made less than 48 hours ahead, paid in advance, that FlyIn cannot confirm.

The decision not to fly on weather or safety grounds always rests with the pilot in command and is final. We operate under visual flight rules (VFR) between sunrise and sunset.

4. Bookings inside 48 hours

As with every booking, your payment confirms the flight. When it departs within the next 48 hours it is paid in full and we assign the aircraft and crew right away.

If after your payment we cannot confirm the flight — for availability, weather or any other reason — you receive a 100% refund. In that case the cancellation tiers above do not apply, because the cancellation did not come from you.

5. No-show

Passengers must appear at the departure point at the agreed time with valid photo identification. If the group does not appear, or if the declared weights differ from the actual ones to the point of preventing safe operation, the flight counts as cancelled by the customer with no refund.

6. How refunds are processed

• Refunds are issued by the same method you paid with. We do not refund in cash or to third-party accounts.
• Card: how long it takes to appear depends on your issuing bank, normally 5 to 15 business days after processing.
• Bank transfer: returned to the same originating account.
• Stablecoin: returned to the wallet the payment came from, on the same network and token.
• Alternatively you can choose to keep the amount as credit on your FlyIn account for a future flight.

7. How to request a cancellation or refund

From your bookings dashboard you can cancel a pending booking. For anything else, message us on WhatsApp or write to gerencia@flyinguate.com quoting your booking number. The date and time of your request is what determines which refund tier applies.